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Visiting us for the first time?

After making your appointment to see us, please:
  • Make sure you pay your appointment fee at least 24 hours before attending the clinic. You will be sent a payment link via SMS text, just follow the instructions
  • Only come to the clinic at the time of your appointment, as we have limited space to wait. We’ll be ready to let you in at the time of your appointment.
  • Bring a list of any medication you are taking
  • Bring any insoles you currently use
  • Wear loose trousers and socks rather than skirts/ tights
  • Avoid using any lotions or creams on your feet on the day of your appointment
  • Remove any nail varnish/ gel nails before your appointment

FAQs

Q: What if I need to cancel or change my appointment?
A: Our clinics are popular and due to the increasing demand for appointments we operate a cancellation policy. We respectfully ask should you need to cancel your appointment for any reason, you give a minimum of 24 hrs notice. Patients who fail to do so will incur a fee to their account covering the full appointment
 
Q: Can I bring my friend/ spouse/ child / etc to my appointment?
A: It is better if you can attend alone unless you require a chaperone/ carer.

Q: What payment methods do you accept?
A: Unless you have pre-paid for your appointment with our payment link, we prefer card payment, or cash if absolutely necessary

Q: What forms do I need to fill out?
A: We will give you several forms to read over when you arrive, these will be completed digitally by us. They will cover your ‘Consent to receive a treatment’ and current ‘Clinic Policy’ It is important you take time to read them thoroughly.

Online Booking FAQs

Q: I am an existing patient, but when I registered for online booking I can only book in as a new patient.
A: You need to use the same email address to register for online booking as the one we have on file for you. If you are not sure what this is, don’t worry! You won’t be able to use online booking quite yet but in your next appointment let your practitioner know your new email address and we can update our records.

Q: I book appointments for more than one person, can I do this on online booking?
A: You would need to register each person with their own online booking account with a separate email address. If this doesn’t work for you, don’t worry! You can still book via our reception team on 0141 550 8125.

Q: I’ve forgotten my password.
A: You can reset your password by clicking here, or if you prefer this can be done when you are next in the clinic. Unfortunately our reception team are not currently able to reset your password for you.

Q: I am not receiving appointment confirmation emails from you.
A: Please check your junk email folder to see if they are getting delivered there. Our online booking confirmation emails are sent from podworks@mailer.practicepal.co.uk.

If you have any further questions not answered here, please phone us on 0141 550 8125 and we will do our best to help.
PODWORKS - Parkhead Podiatrist & Chiropodist

Unit 5, Norman House
1193 Duke Street
Parkhead, Glasgow
Lanarkshire
G31 5NZ

0141 550 8125

clinic@podworks.clinic

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